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Terms & Conditions

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

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📄 Terms & Conditions

1. Service Agreement
By booking a service with Kalooby Carpet Care, you agree to our service terms, pricing, and policies. We reserve the right to refuse service for unsafe or unsanitary environments.

2. Payment
Full payment is due at the time of service unless agreed upon in writing beforehand. We accept cash, major credit/debit cards, and mobile payments.

3. Cancellations
We require at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours’ notice may be subject to a fee of up to 50% of the service cost.

4. Customer Responsibilities
Customers must secure pets, valuables, and breakables before our technicians arrive. Please ensure access to water, electricity, and the service area.

5. Results Disclaimer
While we use professional-grade equipment and products, we cannot guarantee complete stain or odor removal, especially for older or untreated damage.

6. Liability
Kalooby Carpet Care is not liable for pre-existing damage, discoloration, or loose carpet seams. All services are provided with reasonable care and skill.

7. Emergency Services
For 24/7 flood extraction, response times may vary based on technician availability and traffic conditions. Customer must sign a release prior to water removal services.

8. Modifications
Kalooby Carpet Care may update these terms at any time. Continued use of our services implies acceptance of the current terms and conditions.

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